Ticket purchase
Ticket shop / registration
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Why can't I find the already deposited discount (U27, Ö1, BT-Card etc.) in the ticketshop
Before booking, please make sure that you have successfully logged in to your account linked to the corresponding discount authorization. The discount will only be displayed in the seat selection if you are logged in.
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Why is »Only few tickets left« displayed even though there are no more cards?
In addition to our seats, the Vienna State Opera also offers wheelchair seats. These seats are only visible in the webshop with the appropriate authorization. If our price groups 1-9 are crossed out in the list to the left of or above the seating plan booking, there are unfortunately no more seats available for the desired performance.
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What payment options are available online?
All major credit cards are accepted: Mastercard, VISA, Diners, AMEX, JCB. In addition, payments with EPS (within Austria) or a direct debit, provided you have an active SEPA mandate with us, are also possible.
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Do you have problems with our ticketshop?
In this case, please contact our service hotline: +43 1 51444-2222 (Monday - Friday 10:00 - 19:00), or send an e-mail to tickets@bundestheater.at.
Availability during the summer months:
1 July - 15 August:
Monday - Friday: 10am - 5pm
Saturday, Sunday & public holiday: 10 am - 2 pm16 August - 31 August:
Monday - Friday: 10am - 6pm
Saturday & Sunday: 10 am - 2 pm -
What can I do if I have not received a password reset email?
If you have not received an email after a few minutes, please check your spam folder and the email address you entered.
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Can I use my old Culturall vouchers online at the ticketshop?
To convert a Culturall voucher, please use our online portal:
https://ssp.culturall.com/ticket/ssp/cc/manage_btv_voucher_tan.mc?st=s
If the portal does not work for your voucher, please contact
tickets@bundestheater.at.
BundestheaterCard
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I have applied for a new BundestheaterCard. How long does it take until this is active and I can use the benefits?
It usually takes one week for the BundestheaterCard to be sent to you. If you do not receive it, please contact us at tickets@bundestheater.at.
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What benefits do I receive with the BundestheaterCard?
- For subscribers with SEPA direct debit mandate: service fee waived as of the next subscription invoice
- Tickets for last-minute bookings at 55 €, 2 tickets each at the box office, one day before the performance. Announcement of whether tickets for last-minute bookings are available at the performance will be made by telephone on 01 514 44 2950.
- 20 % discount for selected performances (noted in our online calendar with "BT-Card"). You can book 2 BT-Card tickets per performance. Valid online only.
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I would like to have a BundestheaterCard. What do I have to do?
Subscribers of the Bundestheater receive the BundestheaterCard automatically. If you are interested in a BundestheaterCard, you can apply for it as follows:
- in person at the box offices of the Austrian Federal Theatres or by sending the completed and signed form by mail to ART for ART Theaterservice GmbH, Kartenvertrieb, Goethegasse 1, 1010 Vienna or scanned by e-mail to tickets@bundestheater.at.