Ticket shop / registration

  • Why can't I find the already deposited discount (U27, Ö1, BT-Card etc.) in the ticketshop

    Before booking, please make sure that you have successfully logged in to your account linked to the corresponding discount authorization. The discount will only be displayed in the seat selection if you are logged in.

  • Why is »Only few tickets left« displayed even though there are no more cards?

    In addition to our seats, the Vienna State Opera also offers wheelchair seats. These seats are only visible in the webshop with the appropriate authorization. If our price groups 1-9 are crossed out in the list to the left of or above the seating plan booking, there are unfortunately no more seats available for the desired performance.

  • What payment options are available online?

    All major credit cards are accepted: Mastercard, VISA, Diners, AMEX, JCB. In addition, payments with EPS (within Austria) or a direct debit, provided you have an active SEPA mandate with us, are also possible.

  • Which login do I have to use?

    Click here to register directly in the webshop: https://tickets.wiener-staatsoper.at/webshop/webticket/customerlogin.secure or on tickets.wiener-staatsoper.at and on the button »Login«. 

    • If you have already registered in the »new« webshop, log in under »You are already a customer?«
    • If you were already a Culturall customer and know your e-mail address, log in under »You are already a customer?« and enter a new password. You can find out how to do this here.
    • If you were already a Culturall customer and know your user name, but not your e-mail address, log in with your user name under »You cannot register with the e-mail address you currently used at Culturall or a new registration is not possible?« You can find instructions on how to do this here.  
    • If you have never bought tickets for the Bundestheater (Vienna State Opera, Vienna Volksoper, Burgtheater), register on under »New here?«.
    • If you are a member of the Official Circle of Friends of the Vienna State Opera, register under »Login for Members of the Official Circle of Friends« or under »Special Login«.
    • If you are already registered as U27, please log in under »You are already a customer?« and assign a new password. You can find out how to do this here. You can find out how to register as a U27 here.
  • INSTRUCTION: How do I log in to the ticketshop with my email address?

    1. Click on this link: https://tickets.wiener-staatsoper.at/webshop/webticket/shop?page=customerlogin.secure

     

    2. Enter your mail address under »You are already a customer?« and click on »Forgotten password« when you log in for the first time.

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    3. Since you are logging into the new webshop for the first time, you will need to enter a new password for data protection reasons. You will receive an e-mail for this purpose. If you have not received an e-mail after a few minutes, please check your spam folder and the e-mail address you entered. Click on »Reset password« in the e-mail.

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    4. You must now assign a new password. The password must contain at least 8 characters, must not be part of your e-mail address and must meet the following conditions: An uppercase letter, a lowercase letter, a number and a special character. Click on »Set password«.

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    5. You will now return to the login. Enter your mail address and the newly set password here. Click on »Log in«.

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    6. You are now logged in. Click on »Tickets« to buy tickets. Please note that you will not be shown performances until May 16 from 10:00.

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  • Do you have problems with our ticketshop?

    In this case, please contact our service hotline: +43 1 51444-2222 (Monday - Friday 10:00 - 19:00), or send an e-mail to tickets@wiener-staatsoper.at.

     

    Availability during the summer months: 

    1 July - 15 August:
    Monday - Friday: 10am - 5pm 
    Saturday, Sunday & public holiday: 10 am - 2 pm

    16 August - 31 August:
    Monday - Friday: 10am - 6pm
    Saturday & Sunday: 10 am - 2 pm

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SEPA mandate

BundestheaterCard

  • I had a deposit on Culturall. What happens to it now?

    Since the new system does not provide for a continuation of this deposit function from season 22/23, your credit has been transferred back to you by Culturall. Please contact gs@culturall.com for this purpose.

  • I have collected some / many bonus points. Can I still use them?

    The bonus points can no longer be used since season 22/23. Instead, we offer you as a holder of the BundestheaterCard many other attractive offers. You can find more information here

  • I have applied for a new BundestheaterCard. How long does it take until this is active and I can use the benefits?

    It usually takes one week for the BundestheaterCard to be sent to you. If you do not receive it, please contact us at tickets@bundestheater.at.

  • What benefits do I receive with the BundestheaterCard?
    1. For subscribers with SEPA direct debit mandate: service fee waived as of the next subscription invoice
    2. Tickets for last-minute bookings at 49€, 2 tickets each at the box office, one day before the performance. Announcement of whether tickets for last-minute bookings are available at the performance will be made by telephone on 01 514 44 2950.
    3. 20% discount for 3 dates (2 Opera and 1 Balett) of selected performances (noted in our online programm with BT) per month, 2 tickets each bookable. Valid online only.
    4. Discounted standing room tickets, both ground floor (5€) and balcony and gallery (4€) from 10.00 a.m. one day before the performance.

    »Ballet Bonus«: 15% discount on full-price tickets for all ballet performances at the Vienna State Opera and Volksoper except premieres and special events. 2 tickets per performance (from all available categories). Tickets can be purchased in advance and at the box office. The Ballet Bonus is available from May 15, 2022 for € 25,- per season independently of the BundestheaterCard at all Bundestheater box offices.

  • I would like to have a BundestheaterCard. What do I have to do?

    Subscribers of the Bundestheater receive the BundestheaterCard automatically. If you are interested in a BundestheaterCard, you can apply for it as follows:

     

    • BundestheaterCard without SEPA direct debit mandate (i.e. without collection order)
      BundestheaterCard with SEPA direct debit mandate (i.e. with collection order). With this card, you can make convenient cashless payments at all box offices of the Austrian Federal Theatres, also when booking by telephone (+43/1/513 1 513) or online at www.burgtheater.at, www.wiener-staatsoper.at, www.volksoper.at.

    Application (in German)