What about sound quality?
We use high bitrate to deliver excellent sound quality. Additionally Dolby© Advanced AudioTM is available for compatible devices.
Are there subtitles in streams?
When a stream is running, you can enable subtitles. Subtitles are available in English, German, Spanish, Italian, French, Japanese, Chinese, and Russian where possible.
- Apple TV - Swipe down on the remote and select the subtitle language.
- Fire TV - Select the corresponding subtitle icon in the lower right corner of the screen and select the subtitle language.
- Android TV - Select the corresponding subtitle icon in the lower right corner of the screen and select the subtitle language.
- iPhone, iPad - Select the corresponding subtitle icon in the lower right corner of the screen and select the subtitle language.
- Android phone and tablet - Select the corresponding subtitle icon in the lower right corner of the screen and select the subtitle language.
What picture quality will I receive?
The signal is generated in Full HD quality. You automatically receive the highest picture quality that your Internet connection allows (adaptive bitrate streaming). The picture quality may therefore change noticeably from time to time.
How long can I watch a stream?
Streams from the archive are available for 24 hours. Regular live streams are available 72 hours after the end of the performance. During this time, streams can be viewed multiple times in each time zone.
The broadcast is a live transmission of the performance from Vienna Opera House. The stream is available for 72 hours after the performance ends. During this period, it can be watched multiple times in any time zone in the world.
- Wiener Staatsoper apps
Why can't I watch the videos of the Vienna State Opera with my SAMSUNG Smart TV (as I used to), why does the SAMSUNG Smart TV app no longer work?
With the switch to free streams since September 2020, we are no longer able to provide the technical and financial effort required to support manufacturer-specific streaming platforms.
What internet connection do I need?
Unfortunately, most internet providers advertise with "up to" speed promises. If you reliably reach 8-9 Mbit/s, then you can receive our streams in the highest possible quality. But even with 4-5 Mbit/s very good results are guaranteed. Internet access with speeds below 2Mbit/s is not recommended. To determine the actual speed available at your location, we recommend the network test of the regulatory authority RTR, which you can perform here: https://www.netztest.at/de/
Mac OS web browsers - supported versions
Staatsoper Live at Home requires Mac OS computer with up to date operating system and one of the following browsers:
Apple Safari 12 or newer
Google Chrome version 77 or newer
Firefox 69 or newer
Mac - Technical requirements
State Opera Live at Home requires a Mac with at least 2 GB of memory, two processor cores, and macOS 10.14 (Sierra) or later. For best results, we recommend installing the latest firmware and operating system.
Android Phones and tablets - technical requirements
To receive our streaming offer, you need a device with Android OS 6.0 (Marshmallow) or later. For best results, we recommend installing the latest firmware and operating system.
iPhone and iPad - technical requirements
An iPhone with iOS 12 or later and an iPad with iOS 12 or later are required for the livestream to function properly.
I tried to reset my password, but the promised email never arrived
Maybe the mail ended up in your spam filter. If you are sure that you did not receive any mail from us, please try to create a new account, preferably with your usual login data (email address and password):
After successful registration, please do not forget to open the welcome mail and complete the new setup by clicking on the confirmation link.
How can I get help if I have a problem?
If you can't find the answers on help.staatsoperlive.com, please use the "Your message" option in the top right section of the page or contact our information desk.
+43 1 51444 2250 (Monday - Friday: 10 a.m. - 4 p.m.)
How to create the account?
You can register here: play.wiener-staatsoper.at/register
How much does it cost?
We provide this service free of charge. Any data transfer charges incurred will depend on the nature of your Internet service contract, particularly if it is a mobile connection.
Why can't I register?
Maybe you have forgotten the password? Please try to reset it here: https://play.wiener-staatsoper.at/account/password-reset
I tried to reset my password, but the promised email never reached me
Maybe the mail ended up in the spam filter. If you are sure that no mail from us has reached you, then please try to create your user account again, preferably with the usual login data (e-mail address and password): https://play.wiener-staatsoper.at/register
After successful registration, please do not forget to open the welcome mail and complete the setup by clicking on the confirmation link.